Shopping

SHOPPING ONLINE

Welcome to Estée Lauder Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:

Step One

Rollover a product image and click on the Shop Now button. Select your desired shade, size or form as relevant and then click "Add to bag".

(For additional product information, how-to videos and related links, click on the product name or product details link.)

Step Two

When you have finished selecting products for purchase, click the shopping bag icon found on any page or click the Checkout button that will be displayed each time you add an item to your cart. Follow the onscreen instructions to proceed through the checkout process and submit your order.

Please note: you may change the contents of your shopping bag including the quantity of each item (up to five [5] of any single item) during checkout prior to clicking on Submit Order.

Step Three

An email confirming receipt of your order will be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 0800 352 822 or via email for assistance.

If you have any questions or concerns when placing an order or if you wish to enquire about a previously placed order, please call the Estée Lauder Online Service Team at 0800 352 822 or Contact Us. For fastest service, please have your order number available.

VIEW BAG

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the quantities of each, and the cost of the purchase. You may remove items or change the quantities ordered on this page before proceeding to checkout.

DELETING ITEMS FROM YOUR SHOPPING BAG

If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

OPTIMAL BROWSER SETTINGS

This site is best viewed with Internet Explorer 11.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colours differently based upon their settings.

Please feel free to email us with questions about specific colours, and we'll be happy to provide you with any  additional information we have available.

INTERNET BROWSER REQUIREMENTS

Our site works best with Internet Explorer 11.0 and above on PCs. We also support Firefox 1.5 and above for  PCs and MACs and Safari 2.0.4 on MAC only.

SECURITY ONLINE

At esteelauder.co.nz, we understand how important security is to you. When you place an order at esteelauder.co.nz, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• AOL 5.0 and higher
• Internet Explorer 5.0 and higher
• Mozilla Firefox
• Netscape 6.0 (Windows only)
• Safari
• Google Chrome

GIFT WRAP SERVICES

• Gift orders always receive special care at esteelauder.co.nz. We will be happy to wrap your gift and include a gift card with your personal message for just $6.00.

• If you wish to have your esteelauder.co.nz order gift-wrapped, simply click on the “Gift Wrap” option during Checkout.
Please note: Multiple items within a gift order will be presented as one gift package.

PERSONALISE IT

• Complimentary engraving is offered on range of Pure Color Lipsticks. To receive complimentary engraving on these products, please select ADD TO BAG and proceed to your Shopping Cart, where you can add your engraving message.

• Messages are limited to 6 characters, you are able to customise your message or select from our pre-defined options which are perfect for a variety of occasions.

• Estée Lauder reserves the right to refuse engraving to any orders that request profane, distasteful or otherwise inappropriate language through the ‘Personalise It’ engraving service.

• Engraving orders receive special care at esteelauder.co.nz. Please note we are unable to accept returns on engraved products, so please check your engraving request carefully before confirming order.

GST

All prices indicated for products available via the Website are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges.

The total cost of your order is the price of the products ordered plus delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options section above, and payment will be debited and cleared from your account as set out in the Payment section of this Website.

PAYMENT OPTIONS

CREDIT CARDS ACCEPTED:

• American Express
• MasterCard
• Visa

We also accept PayPal as a payment option on Esteelauder.co.nz.

Afterpay - Shop Now. Pay Later. Find out more.

WE'RE SORRY, WE DO NOT ACCEPT:

• Cheques
• Postal Orders

IMPORTANT INFORMATION: 

• In cases where fraudulent transactions are suspected, copies of credit card, passport or drivers licence may be requested. We reserve the right to cancel orders that are suspected to be fraudulent.