Orders

Processing

Orders will be usually dispatched within 1-2 business days.

Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays).

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

We're sorry Estée Lauder only delivers online orders to New Zealand addresses.

Your order will be delivered by New Zealand Post. Please ensure that someone will be present to sign for it. If no-one is available, New Zealand Post will leave a card with details of where you can pick up your parcel. To ensure secure and undamaged delivery of your order, New Zealand Post will not be able to leave it 'hidden' at the address.

Payment Authorisation

All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.

Maximum Purchase Policy

We must limit orders to eight (8) of any single item, with a maximum purchase of fourteen (14) items per customer. Orders exceeding these limits are subject to cancellation. In addition, we are unable to accept more than 3 orders per day from each customer. If you have any questions, please call us at 0800 352 822 or Contact Us and we will be happy to assist.

Order Status

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your esteelauder.co.nz orders.

When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to the address provided.
• Duplicate order was placed.

If your order is cancelled, you will receive an email to explain the reason for the cancellation, unless we believe the order has been placed fraudulently. Your original payment method will be refunded for the appropriate amount.

Unfortunately our Customer Service team are unable to amend anything to do with an online order. Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received.

Find a Missing Package

If the tracking information for your package confirms delivery and you cannot locate the delivered package:

• Check with neighbours and family members
• Look around the delivery location
• Check for notice of attempted delivery
• Contact the carrier