Gift Cards FAQs
Which Estée Lauder Gift Card is right for me?
| GIFT CARD TYPE | ESTÉE LAUDER PHYSICAL GIFT CARDS | ESTÉE LAUDER DIGITAL eGIFT CARDS |
| DESCRIPTION | Physical Gift Cards are delivered with an Estée Lauder carrier card featuring the iconic Estée Lauder look. You choose the amount and message. | A Digital eGift Card is a Estée Lauder Gift Card that is delivered via an email. It works in the same way as plastic gift cards work today. You choose the amount and message. They'll receive your personalised email in 4 hours. |
| SHIPPING COSTS | Yes - $4.95 per gift card per shipping address. | No |
| DELIVERY TIME | During December physical gift card orders may take up to 14 days for delivery. To avoid disappointment this Christmas please considering ordering a digital eGift Card. | Digital eGift Cards take up to 4 hours to be delivered to your choice of email from the time order is placed. |
| WHERE CAN I BUY ONE? | Physical Gift Cards can be bought online here or from an Estée Lauder free standing stores. Please refer to our store locator to find your closest Estée Lauder free standing store. | Estée Lauder Digital eGift Cards can be purchased online here. |
Buying a Estée Lauder Gift Card
Posted Gift Cards will be attached to a carrier and sent via Australia Post within 7-10 days of order approval - delivery fee of $4.95 applies per order per address.
Digital eGift Cards take up to 4 hours to be delivered to your choice of email from the time order is approved.
A Digital eGift Card is an Esteé Lauder Gift Card that is delivered via an email. It works in the same way as plastic gift cards work today. You choose the amount and message. The Gift Card recipient will receive the eGift Card within 4 hours.
No, all Gift Cards orders purchased online will need to be delivered to your nominated address. If you need a Esteé Lauder Gift Card in a hurry please select the digital eGift Card option.
The minimum quantity of Gift Cards required for an order is one (1)
Esteé Lauder offer one standard physical Gift Card design only and one digital eGift Card design.
Yes. You can order your Gift Cards and have the order delivered to any person via email or post.
Open the email received from 'Esteé Lauder Digital eGift Cards' on your computer or mobile device and click on the Gift Card link.
Redeeming an Estée Lauder Gift Card
Esteé Lauder physical/digital Gift Cards can be redeemed online at esteelauder.com.au.
No. Once a Gift Card has been loaded, the card's value cannot be increased.
You can check the status of your order by calling the Esteé Lauder Gift Card Help Desk 1300 554 268.
Yes, you can do this per card if ordering multiple in a single transaction too.
Yes, in a single order you can send multiple Gift Cards with different messages to individual email or postal addresses.
Your Gift Card expires 12 months from the date it was purchased. If you are unsure please contact the Esteé Lauder Gift Card Help Desk on 1300 554 268.
No- Unfortunately this service is not available at this time.
Yes, you can pay any outstanding balance after redeeming your Gift Card using a Credit/Debit Card.
Please note PayPal cannot be used in association with Gift Card transaction.
Please treat your Gift Card like cash, Esteé Lauder accepts no responsibility for lost/stolen eGift Cards. Lost or stolen gift cards cannot be replaced or refunded.
Either online here or contact the Esteé Lauder Gift Card Help Desk on 1300 554 268.
Please check the balance of your Gift Card to ensure you have funds available. If this is not the issue please contact the Esteé Lauder Gift Card Help Desk on 1300 554 268.
For more information please contact the Esteé Lauder Gift Card Help Desk on 1300 554 268.
Gifts
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